A Brief Talk On Delivering Happiness By Tony Hsieh

Getting to Know “Delivering Happiness”

Delivering Happiness is a book by Toni Hsieh telling about his journey towards his passion to be an entrepreneur. There are three parts in this book which chronologically explains how Tony Hsieh becomes like the person as he is now. The first part is Passion that is about how he grew up and found Zappos as well as how he learnt from his personal journey. The second part is Passion and Profit discussing how he make his own passion to be business-oriented and develop it with some philosophies and values. The last part is Passion, Profit, and Purpose which exposes Zappo’s vision for taking things to the next level.

Being A Customer Service

Having a job as a Customer Support Specialist is a challenging and interesting experience for me. I got an opportunity to work as a Customer Success Specialist at a multinational web hosting company last year. I learnt a lot for being an IT Customer Success such as time management, communication, teamwork, and all the things about hosting and website.

What is Customer Service?